Support at Home
The team at Support in your home, is here to make the transition to 'Support At Home' simple, continuing with our same dedication to care, expertise and ease. Care you can trust, great value, and services you can rely on, always!
What you need to know :
Support at Home will take the place of the current Home Care Package program, offering a more flexible and personalised approach to in-home care. This long-awaited change aims to make care easier and more effective, ensuring older Australians get the right support exactly when they need it.
Making the Most of Your Support at Home Funding
Under Support at Home, your government funding is received quarterly and available at the start of each quarter. At the end of each quarter, the maximum amount of unspent funds that can be rolled over is the greater of $1,000 or 10% of the quarter’s subsidy.
We take the stress out of budgeting and managing your funding, making it easy for you to access the care you need. Our experienced Care Managers will help you make the most of your funding, ensuring you receive the right services and support. We handle the paperwork and planning so you can focus on what really matters.
The Support at Home funding classifications explained
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Light-touch support to help you stay independent. This might include help with light cleaning, unaccompanied shopping, simple meal prep, and regular wellbeing check-ins.
Quarterly Budget $2,683
Annual Budget $10,732
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Low support needs across daily tasks and home upkeep. Common services include domestic assistance, meal delivery, social visits, and transport to appointments.
Quarterly Budget $4,009
Annual Budget $16,035
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Some help with personal care and managing everyday activities. You might receive support with showering, dressing, cleaning, meal prep, and community access.
Quarterly Budget $5,493
Annual Budget $21,967
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Regular personal care and some clinical services. Services may include bathing, mobility assistance, medication prompts, wound care, and allied health visits.
Quarterly Budget $7,424
Annual Budget $29,696
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High-level personal care and more frequent clinical input. Support could include continence management, transfers, home modifications, and regular nurse visits.
Quarterly Budget $9,924
Annual Budget $39,698
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Regular nursing care and ongoing support across multiple areas. This might involve nursing, physiotherapy, care coordination, and support for chronic conditions.
Quarterly Budget $12,028
Annual Budget $48,114
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Significant nursing support plus tailored allied health services. Services often include complex wound care, medication management, therapy, and falls prevention.
Quarterly Budget $14,537
Annual Budget $58,148
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Intensive care needs that require daily or frequent clinical services. Support may include high-touch nursing, dementia or palliative care, specialist equipment, and frequent case management.
Quarterly Budget $19,527
Annual Budget $78,106
Transitioned Participants on a Home Care Package
Clients who held a package under the HCP program, your subsidy is currently received monthly. Any funding that is not spent within the month rolls over indefinitely in your Commonwealth Account with Services Australia. Fortunately, under the 'grandfathering' arrangements set up by government, you will retain any existing unspent HCP funds on 30 June 2025 when the new program commences on 1 November 2025. However, any new funding from November 1, 2025 will fall under the new Support at Home program. Therefore, the quarterly funds will be subject to the same rollover thresholds and will not continue to accumulate unspent funds in your Commonwealth Account.
Making Contributions
Your Care, Your contribution
Your contributions go straight toward the services you use, helping you get the most from your home care while making the most of government funding. The government provides support based on your needs, and your contributions allow you to access even more care and services to help you live happily and healthily at home.
You’ll only ever pay for the services you receive – there are no extra fees or hidden costs. Your contributions work alongside government funding to make sure you get the best value for your care. Here’s a breakdown of how participant contributions work:
Full pensioner
0% towards Clinical Supports
You’ll pay no out of pocket contributions on clinical supports! This includes any nursing, physiotherapy and other clinical services through your Support at Home funding.
5% towards Independence
17.5% towards Everyday Living
Part pensioner and self-funded CHSC
0% towards Clinical Supports
You’ll pay no out of pocket contributions on clinical supports!
5% to 50% towards Independence
17.5% to 80% towards Everyday Living
Self-funded and means not disclosed
0% towards Clinical Supports
Clinical supports are fully covered! No out-of-pocket payments, even at the highest rate.
50% towards Independence
80% towards Everyday Living
Participants on a Grandfathered arrangement
Previous HCP recipients who were not required to pay an income-tested care fee will continue to make no contributions under Support at Home. This includes all grandfathered full-rate pensioners.
Previous HCP recipients who were required to pay an income-tested care fee will transition to Support at Home with discounted contribution arrangements.
"Independence" includes tasks such as personal care, including showers and assistance with medication
"Everyday living", includes tasks such as help with cleaning, cooking and laundry.
Accessing Extra Help and Funding
Did you know there’s extra help available beyond your standard Support at Home budgets?
In some situations, you may be eligible for extra funding to help you stay safe, comfortable, and independent at home. This funding is separate from your regular Support at Home budget and needs to be applied for individually based on your needs. Your dedicated care partner will be there to guide you through the application process and help you access these funds when needed.
Your Assistive Technology and Home Modifications
The AT-HM Scheme is designed to help you live safely and comfortably at home. If you’re eligible, you can receive funding for assistive technology, home modifications, or both, giving you the support you need to stay independent.
This funding is available for 12 months, and you may be asked to contribute towards some costs. If you haven’t used this funding before or aren’t yet approved, we’ll guide you through the assessment process.
Low
$500 funding available
12 months allocated to expend funding
Medium
$2,000 funding available
12 months allocated to expend funding
*Higher amounts for AT/HM may be approved with prescription.
Depending on the type of support or equipment, there may be contributions payable. This will vary based on the product and where it fits within the contribution categories. For more details, check out our helpful section on contributions
Supporting Your Health And Wellbeing During Different Life Stages
Restorative care and palliative care are additional funding options available if you need a bit more support. Here’s a look at the pathways and the funding each provides once assessed and approved by the government:
High*
$15,000 funding available
12 months allocated to expend funding
Restorative Care Pathway
Focused support to help you stay independent for longer.
Approximately $6,000 (6 weeks)
May be increased to $12,000 when eligible
End-Of-Life Pathway
Extra care and comfort at home when it matters most.
Approximately $25,500 (12 weeks)
At Support in your home, your wellbeing is our priority. We’ll work with you to plan your care, access the right funding, and make sure you have the support you need, right when you need it most.
Find Out Where You Fit within Support at Home
Whether you’re just starting out and applying through My Aged Care or already have a Home Care Package, you could fit into one of several categories under the updated Support at Home program. To make it simple, we’ve outlined the different pathways below. Click on the option that best matches your situation to learn more — and remember, your dedicated care partner is here to help you understand your choices and guide you every step of the way.
Discover where you fit in with the new Support at Home program.
I’m new to Home Care and Support at Home
You’ve been approved for Home Care… or you’re just getting started! You’ll begin your care journey under the updated Support at Home program. Whether you’re exploring your options or waiting to be allocated a package, we’re here to guide you every step of the way and help you access the support you need.
Contact us today to get started and take the next step toward the care that’s right for you.
Transition Client
This group includes participants who were approved for Home Care services after 12 September 2024 and had started services before the Support at Home program began on 1 November 2025. These clients will move into Support at Home under the same rules as new participants, including those relating to contributions. However, any existing Home Care funding balance will be retained, and your current level of funding will stay the same until your next reassessment.
We’ll make sure your transition is smooth, helping you understand your new care options and how they match your needs.
Reach out to us today — we’re here to help you every step of the way to ensure your care and support continue seamlessly.
Grandfathered Client
If you were approved for or receiving Home Care services before 12 September 2024, you’ll continue under the Support at Home program thanks to the government’s ‘no worse off’ principle. This means you’ll keep any existing Home Care funding balance, may have reduced or no out-of-pocket contributions, and stay on your current Home Care Package level until your next reassessment.
We’re here to make sure you continue receiving the support you need and to help you understand all your options under the Support at Home program.
Reach out today if you have any questions or if you’re ready to discuss your future care options.
Not Sure
If you’ve been assessed or are partway through the process but aren’t sure where you fit, we’re here to help. We’ll clarify your place under the new Support at Home program and make sure you understand your options. No matter your situation, we’re committed to helping you get the most from your government funding and making sure you receive the care and support you need.
Get in touch today. We’ll guide you through every step and ensure you get the care you deserve.